Frequently Asked Questions

Ordering & Products

What makes your custom gift boxes different?

Our custom gift boxes are thoughtfully curated with premium products and beautifully packaged to create a memorable gifting experience. We also offer custom gift baskets tailored to your recipient and occasion.

Can I create my own gift basket?

Yes! We specialize in custom gift baskets. Simply tell us your budget, occasion, and recipient, and we'll create something unique. To begin your custom order, please send us an email with your request details to info@thebespokebambina.com. We strive to respond to all inquiries within 24 hours.

Do you have ready-to-ship options?

Absolutely! We offer a beautifully curated collection of ready-to-ship gift boxes and gift items, all thoughtfully packaged and prepared for immediate delivery.

Can I choose what's inside the gift basket?

Yes! We love tailoring our baskets to your vision. For custom orders, we work closely with you to select items that perfectly suit your recipient and occasion. During our consultation, we can discuss your specific preferences and any must-have items you’d like us to include.

Shipping

How long does shipping take?

Ready-to-ship items typically within 5–8 business days. 

We also offer overnight guanteed shipping on our curated gift baskets.

Please note: For overnight guaranteed shipping, orders must be placed by 11 a.m. the previous business day. If an order is placed after 11am it will be dispatched on the following business day. Overnight shipping is only available for our Gift Baskets. We only ship our curated baskets Monday through Friday. If an order for next-day shipping is placed on a Friday, it will be dispatched the following business day (Monday) for arrival on Tuesday. 

For more information see Shipping policy. 

Do you offer same day shipping?

No we do not offer same day shipping at this time. 

Do you offer overnight shipping? 

Yes, we offer overnight guaranteed shipping, for gift baskets only.

Please note: Orders must be placed by 11 a.m. on the previous business day. If an order is received after 11 a.m., it will be guaranteed for the next business day. Overnight shipping is only available for gift baskets. We ship our curated gift baskets Monday through Friday. If an order for next-day shipping is placed on a Friday before 11 a.m., it will be dispatched the following business day (Monday) for arrival on (Tuesday).

Do you offer free shipping? 

We are pleased to offer free shipping on all our gift baskets for orders being delivered within Canada. Free shipping applies exclusively to our gift basket collections.

Please note: that this complimentary shipping offer applies exclusively to our curated gift baskets and does not extend to gift boxes or individual gift items.

Do you ship across Canada?

Yes, we offer shipping throughout Canada and the United States. for our individual gift items. Please note: Our curated gift baskets are only available in Canada at this time. 

How will I know my package has shipped?

Once your order is on its way, you will receive an email containing your tracking information. Please allow up to 3 hours for the tracking details to update.

What if my items are lost or damaged?

If your order arrives damaged or is lost in transit, please contact us at The Bespoke Bambina LTD within 5 days of the expected delivery date so we can make it right. For any shipping questions, reach out to us at info@thebespokebambina.com or through our contact page Shipping policy. 

Will the recipient know how much I paid?

No, our packing slips do not include pricing information, so you can send gifts directly with confidence.

Can I ship directly to the recipient?

Yes! Simply enter the recipient's shipping address during checkout. 

Custom Orders

Can you create corporate gifts?

Yes! We create corporate gifts for employees, clients, events, and holiday gifting. To begin your order, please send us an email with your request details. We strive to respond to all inquiries within 24 hours.

Is there a minimum order for corporate gifts?

We are pleased to accommodate corporate orders of any size, from small, thoughtful gifts to large-scale distributions.

Can you include my company branding?

Yes. custom ribbon is available as an add on, this feature is only available for curated gift baskets.

• Occasions

What occasions do you create gifts for?

Birthdays Baby Showers Weddings Housewarmings Thank You

Get Well Soon Mother's Day Father's Day Christmas Client Appreciation

Sympathy Graduations Employee Recognition Anniversaries

 

Unsure what to choose? We’re here to help.

We would be delighted to guide you! Simply share your budget and a few details about the recipient, and we will curate a personalized selection of thoughtful gift recommendations perfectly suited to your needs.

Payments

What payment methods do you accept?

We accept major credit cards and other secure payment options available through Shopify.

Is my payment information secure?

Yes. All payments are processed securely through Shopify's encrypted checkout.

Gift Wrapping

Are all gifts gift wrapped?

While our ready-to-ship collection is thoughtfully presented, specialized gift wrapping is not available for these selections. However, all our custom orders are exquisitely wrapped with the utmost care and a bespoke touch.

Can I request a specific colour or theme for Custom orders?

Certainly! We would be delighted to tailor the presentation to align with your preferred colour palette or event theme. 

Returns

What is your return policy?

We want you to be absolutely delighted with your purchase. Should you wish to make a return, we are pleased to offer a 5 day window from the date you receive your item. Please note that all returns are subject to a $5.00 flat-rate shipping fee. 

To ensure a smooth process, we kindly ask that items be returned in their original condition—unworn, unused, and with all tags and packaging intact. A receipt or proof of purchase is also required.

How do I return an item?

To begin your return, please reach out to us at info@thebespokebambina.com. Once your request is accepted, we will provide you with a return shipping label and detailed instructions on how to send your package back to us. Kindly note that we are unable to accept items sent back without a prior return request.

For further details regarding exceptions and non-refundable items, we invite you to view our complete policy at Refund policy – The Bespoke Bambina Ltd..

Can I exchange my item?

We do not offer direct exchanges. The fastest way to ensure you receive the item you prefer is to return your original purchase, and once the return is processed, place a separate order for your new item.

Can “custom order” gifts be returned?

Due to the custom-made or personalized nature of many of our offerings, returns are considered on a case-by-case basis. Should you encounter any concerns with your order, please reach out to us, and we will be pleased to assist you.

What if my custom order gift arrives damaged?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Are there items that are non-returnable?

Due to the nature of our products, some items are ineligible for return. These include perishable goods (such as food, flowers, or plants), custom or personalized items, and personal care goods. For safety reasons, we are unable to accept returns for hazardous materials, flammable liquids, or gases. Additionally, all sale items and gift cards are final sale. Should you have any questions about your specific order, please reach out to us—we are happy to help.  info@thebespokebambina.com

Can I get a refund for returned items? 

Once we have received and inspected your return, we will notify you regarding the approval of your refund. If approved, your refund will be processed automatically to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.

Should more than 15 business days pass after your return has been approved and you haven't received your funds, please don't hesitate to reach out to us at info@thebespokebambina.com—we are always here to help.